Terms & Conditions

Exchange policy

We know how difficult it can be when sometimes buying clothing online, which is why SCK offer a 5 day, trouble-free exchange policy (excluding sale items and promotional discounts) to ensure the item of clothing you purchase is going to be the right fit for you.

Please note: We allow international customers 10 days when exchanging to allow for extra shipping time. 

An exchange will be issued upon the return of the item within 5 days of receiving your purchase, providing the item has not been worn, altered or washed and still has the original swing tag attached. 

Please note, purchases returned for an exchange that are damaged, washed, marked or have any sign of being worn will not be eligible for an exchange. 

Exchanges not returned within 5 days will not be eligible for an exchange. Please note: We allow international customers 10 days when exchanging to allow for extra shipping time. 

Upon purchase, an Invoice which includes returns information will be enclosed and dispatched with your parcel.

In order for your return to be accepted, you must post your item back to us within 24 hours of us verifying that your return is eligible for an exchange. 

Parcels returned for exchange MUST include a return postal satchel for us to send back the exchanged item. If a return is sent back without a return satchel included, the customer will be invoiced to pay for return shipping.  

Please note, we highly recommend that all customers only use signature on delivery return satchels when exchanging items to assure that the returned parcel does not get lost or stolen.

 

Exchanges can be sent to the following address: 

SCK

157 St Bernards Road

 

Rostrevor

South Australia, 5073 

 

Before returning a parcel for an exchange, be sure to check the website for sizing availability. 

 

Faulty Items:

Faulty items will only be accepted for return within a reasonable time frame and with the swing tag still attached (along with proof of purchase).

Faulty items are classified as faulty if they are damaged when received or where a manufacturing fault has occurred.

Items damaged as a result of wear and tear are not considered to be faulty.

A full refund will be given for an item that cannot be repaired or replaced.

For all faulty item queries which fall outside of our Returns Policy, please contact us at admin@sckbysofiakapiris.com.au

For health reasons, no returns will be accepted if a hygiene seal has been removed on swimwear.

Change of mind refunds will not be accepted unless returns are in their original condition (as purchased).

An refund will be issued upon the return of the item within 5 days of receiving your purchase, providing the item has not been worn, altered or washed and still has the original swing tag attached. 

Under no circumstances will we refund an item that is not in the same condition as received by the customer. 

Upon purchase, an Invoice which includes Returns information will be enclosed and dispatched with your parcel.

 

Returns can be sent to the following address: 

SCK

157 St Bernards Road

 

Rostrevor

South Australia, 5073 

 

 Shipping and Deliveries

A shipping fee applies to all orders, regardless of how many pieces you purchase.

Orders placed after 12:00pm AEST, it will be dispatched the following business day. Orders placed over the weekend will be dispatched on the following Monday.

You will receive an email containing your tracking number once your order is dispatched. This allows you to see how close you are to receiving your package.

It is recommended that your parcel be sent to an address where someone can receive it between 9am – 5pm.

For further information on shipping, please refer to our shipping and deliveries pages. 

 

SCK Privacy Policy

Personal Information

It is our usual practice to collect personal information directly from you for the purposes of completing your purchase/transaction.

Sometimes we collect personal information from a third party if you have consented or would reasonably expect us to collect the information in this way, for example from publicly available sources such as websites or telephone directories.

We do not collect personal information about you if you only browse this website. This website only uses session cookies during the login and shopping process.

Uses

We only use your personal information for the purposes for which you give it to us and for related, internal management purposes.

We do not give information about you to government agencies, organisations or anyone else unless one of the following applies:

- you have consented

- you’d expect us to or we have told you we will

- it is required or authorised by law

- it will prevent or lessen a serious & imminent threat to somebody’s life or health or

- the disclosure is reasonably necessary for law enforcement or for the protection of public revenue.

We analyse non-identifiable website traffic data to improve our services.

Your choices

You may access personal information that we hold about you or you can ask us to correct personal information we hold about you.

If you are on one or more of our email lists you may opt out of further contact from us by informing us via email or clicking the unsubscribe option in all emails.

Important information

SCK is bound by the Information Privacy Principles of the Privacy Act 1988.

How to contact us

For further information you can email admin@sckbysofiakapiris.com.au